Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping & Delivery Time

We offer nationwide delivery within South Africa.

Estimated delivery times:

  • Main areas: 3–7 business days
  • Outlying / remote areas: 7–14 business days (1–2 weeks)

Delivery times may vary depending on courier availability, location, and public holidays.

Shipping Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Courier delays
  • Weather conditions
  • High order volumes
  • Public holidays

We will always assist you in tracking your order if delays occur.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays or loss due to incorrect information

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you with a resolution.

Proof (photos/videos) may be required.